Welcome to the services procurement community blog where we are hoping to educate and learn people’s thoughts and opinions on the management of the services procurement space, particularly those that are resource or milestone based engagements. We choose the name “Services Procurement Community” because we encourage interaction and discussion around, what we are working hard to make, industry-relevant content. Thank you for visiting us and becoming part of the movement!
As stated by Procurement Leaders, services procurement encompasses the strategic management and purchase of complex category services such as contract labor, consulting services, marketing, print, travel and legal services. Services spend represents a tremendous expense and there have been estimates that nearly 50 percent of corporate procurement spending is for services. However, few organizations have the visibility into these services like they do for goods and materials.
Attend any conference or read any research discussing the people side of indirect spend and most likely you’ll quickly relate to the pain points. Subsequently, leading organizations are seeking methods to manage this critical commodity from both a process and a cost standpoint. Managing the traditional contingent labor commodity has matured over the past several decades, however the remaining categories of contingent labor; independent contractors, Statement -of-Work, outsourced, off-shore and all those other services, remain highly unsupervised. In Aberdeen Group’s 2011 Contingent Labor Survey only 14% of organizations currently have high visibility into SOW-based projects and services. So what are the must do’s to manage the “people” side of indirect spend?